Frequently Asked Questions

Continuing Medical Education or CME is required additional medical education that applies to all healthcare providers in any field of medicine. In the field of Emergency Medical Services (EMS), this education is a required number of hours that your State agency sets that must be completed per your Certification period. Each State is different in what they require. You may find out what your State requires under recertification testing.

Recertification testing provides a listing of each state's Continuing Medical Education requirements; most include the amount of credits needed per year and phone numbers where you may contact your State agency should you need additional information.

Yes! We use SSL technology, which is short for Secure Socket Layer, a protocol developed for transmitting private documents via the Internet. SSL works by encrypting data that's transferred over the SSL connection.

We ONLY accept the MASTERCARD or VISA as forms of payment. This payment can be made by either registering online by clicking here, or it can be called to our programs accountant. If you prefer to call in your credit card number, please call our programs accountant at the following phone number:

801-585-5654

We NO longer accept checks and/or money orders due to decreased demand for this service.

Your Certificate of Completion is available approximately 24-48 BUSINESS hours following completion and payment of the course; this allows for grading of the quizzes. It is kept on our server and can be viewed, downloaded and printed by eligible students with a current LoginID and password. This Certificate will be kept on our server for a period of no longer than one-year from the day the course was completed.

Your UserID and Password are delivered at the time of registration. Before you pay for the course, you are given a personal number -- such as 1722. Then after you have paid for the course, you are required to put this number in at which time you will receive a ID and Password for the courses you registered for. ALL UserID's and Passwords are case sensitive. Theletters "I" and "1" are avoided (when possible) is to minimize confusion; nor is the letter "O" used to avoid confusion with the number "0". If you still encounter problems e-mail me by clicking here.

Access to all quiz material is placed on hold until the University of Utah verifies your method of payment. You will however, be able to access ALL the course material. If, however, you don't receive access to the quizzes after two business days, click here.

First of all, be assured that if you took a quiz, this quiz was submitted if you "clicked" the submit button. In some cases, and with some browsers, students cannot immediately access the quiz material. Instead, they will need to close their browser and then click on the link from the HomePage "Get my Quiz Results." At that point, those students should be able to view the quiz you submitted to the University of Utah.

If nothing happens after you click on the Begin Quiz button then likely you have your "BLOCK POPUPS" button turned ON! Be sure this is clicked OFF i.e. allow your browser to accept popups. Also, make sure your broswer accepts Javascript. This is standard with nearly ALL browsers and defaults to the ON position. If you still have questions, don't hesitate to notify me here.

There are four possible reasons for this result:

Cause #1:
The most likely reason for this behavior is that you do not have Java installed on your computer. You can download and install Sun's Java Runtime Environment (JRE) at this address:

http://www.java.com

Cause #2:
Another possible cause for this behavior is that you do not have Java enabled on your computer. To verify if this is the case, do the following in Internet Explorer:

Select the Tools Menu -> Internet Options -> Advanced Tab

Once you are in the Advanced Tab of the Internet Options dialog box, scroll down to the setting for: Microsoft VM.To enable the Microsoft VM check the "JIT compiler for virtual machine enabled" checkbox, this requires a restart of the browser, not the computer. You can also opt to select the "Java console enabled" checkbox which will allow you to see any error messages that may be produced by the Microsoft VM.

Alternatively, if you have the Sun version of Java then find the Java (Sun) entry in the list and check the "Use Java 2 v(version number) for <applet>" checkbox, this requires a restart of the browser, not the computer.

If you do not see either of these option listed, then you do not have Java installed. Please refer to Cause #1 above.

Netscape and Opera ship with Java but it needs to be explicitly selected for installation during the browser installation.

Cause #3:
The third possibility is that you have both Microsoft's and Sun's versions of Java installed and enabled on your computer and they are conflicting with one another. To solve this issue, follow the steps in Cause #2 and select only one version of Java to use; Sun's or Microsoft's.

Cause #4:
The final possibility for this behavior is that your version of Java may be corrupt. To solve this issue, uninstall your current version of Java (if possible) and then download a new version from Sun following the instructions contained in Cause #1.